Terms and Conditions

TERMS AND CONDITIONS

Effective Date: 2 July 2025

Organised and operated by The Vet Tribe Pty Ltd ("The Vet Tribe", "we", "our", "us"), ABN 35 653 397 865, having its registered office at Level 5, 150 Albert Road, South Melbourne VIC 3205, Australia.
Contact e‑mail: [email protected]

§1 General Provisions

These Terms and Conditions ("Terms") govern the sale and delivery of all online courses and related digital products made available through the website www.thevettribe.com (the "Website") and the Teachable learning platform (the "Platform").
By accessing the Website, creating an Account, or purchasing a Course, you ("Client", "you", "your") confirm that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations of Australia.
The Vet Tribe reserves the right to amend these Terms at any time for legal, technical, or business reasons. Updated Terms will be posted on the Website at least 7 days before they become effective. Continued use of the Website after the effective date constitutes acceptance of the revised Terms.
Nothing in these Terms limits any non‑excludable consumer guarantees under the Australian Consumer Law (ACL) or other mandatory statutory rights.
All Courses are intended for qualified veterinarians or current veterinary students unless specifically stated otherwise. Veterinary nurses or technicians may only enrol where a Course description explicitly grants access to such professionals.

§2 Definitions

Account - A password‑protected profile created by the Client to access purchased courses.
Business Day - Monday - Friday, excluding Australian public holidays.
Course - A veterinary education programme sold by The Vet Tribe, delivered as on‑demand digital content in weekly modules.
Cooling‑Off Period - A 7‑day period commencing on the purchase date during which the Client may request a refund, provided Module 2 has not yet unlocked.
Client - Any natural person or legal entity that purchases a Course.
Contract - The distance sales agreement between The Vet Tribe and the Client for the supply of a Course, formed upon successful payment.
Platform - The third‑party Teachable LMS through which Courses are delivered.
Voucher - A prepaid code issued by The Vet Tribe that can be redeemed for Course fees in accordance with §10.
Mentor - A licensed veterinarian - typically board‑certified - who authors or delivers a Course and guides participants through the learning material.
The Vet Tribe (company) – The Vet Tribe Pty Ltd, ABN 35 653 397 865, with registered office at Level 5, 150 Albert Road, South Melbourne VIC 3205, Australia

§3 Account Registration & Website Use

Browsing the Website does not require an Account. Purchasing a Course requires creating an Account with a valid e‑mail address and password.
The Client must keep login credentials confidential and must not share them with any third party. Each Course enrolment grants a single‑user licence for one individual only.
The Vet Tribe employs usage‑tracking tools (including, but not limited to, log‑in timestamps, IP addresses, geographic locations, streaming statistics, and assessment activity) to safeguard against unauthorized access and content theft.
If we have reasonable grounds to believe that more than one individual is accessing the same Account, we may, at our sole discretion:
a. Immediately suspend or terminate the Account without prior notice or refund; and/or
b. Contact the registered e‑mail address to request an explanation within 5 Business Days; and/or
c. Issue additional invoices at the then‑current retail price for each unauthorised participant who has accessed the content; and/or
d. Pursue any other remedies available under applicable law.
Veterinary clinics, universities, or other organisations wishing to provide Course access to multiple staff members must contact The Vet Tribe before purchase to arrange a multi‑user or site‑licence agreement.
Failure to settle any additional invoices or to provide a satisfactory explanation under clause 4 may result in permanent revocation of access, collections activity, and/or legal proceedings for infringement.
Prohibited uses - You must not - directly or indirectly - (a) screen-record, scrape, data-mine, mirror, or translate the Website or Platform; (b) train machine-learning models on any Course materials; (c) reverse-engineer or decompile any part of the Platform; or (d) record, rebroadcast, or distribute any live or recorded sessions without our prior written consent.
Eligibility and Verification - You represent and warrant that you are either a qualified veterinarian, a veterinary student, or another professional expressly permitted to enrol in a Course, as indicated in the applicable Course description. The Vet Tribe reserves the right, at any time, to request evidence of your eligibility, such as your professional registration number or enrollment status. If you fail to provide satisfactory evidence within five (5) Business Days of our request, we may suspend or terminate your access to the Course without refund.

§4 Order Procedure & Contract Formation

Courses can be purchased 24 hours a day, 7 days a week.
To place an order, the Client shall:
a. Add the desired Course to the cart.
b. Complete the checkout form with accurate billing information.
c. Tick the checkbox confirming acceptance of these Terms and, if applicable, consent to marketing communications.
d. Click “Pay Now” - or any other button that clearly indicates a purchase.
The payment is processed immediately via Stripe, PayPal, Apple Pay, Google Pay, or any other payment methods displayed at checkout. The Vet Tribe never stores full payment‑card details.
After a successful transaction the Client receives an e‑mail confirming the purchase - at that moment the Contract is considered formed and the Client becomes an enrolled participant.
All sales are concluded in English and governed by these Terms.

§5 Course Delivery & Access

Access to Module 1 is granted instantly upon purchase. Each subsequent module unlocks automatically every 7 days from the purchase date ("on‑demand drip schedule").
The total access period ("Access Window") is indicated on each Course landing page (e.g. 12 weeks). On expiry of the Access Window all Course materials and assessments become inaccessible without further notice.
Courses are 100% online and contain no live sessions with mentors unless expressly advertised.
Course materials may include:
• Pre‑recorded video lectures
• Downloadable PDFs
• Quizzes and assignments
• Other resources
The Client is responsible for arranging suitable hardware, software, and internet connectivity.
The Vet Tribe will use reasonable endeavours to ensure continuous availability but does not guarantee uninterrupted access. Scheduled maintenance or force‑majeure events may cause downtime.
We may add, update, or retire Course content at any time in order to maintain educational relevance. Such changes do not entitle you to a refund or extension.

§5A Free Resources

From time to time The Vet Tribe offers complimentary PDFs, checklists, or other digital assets ("Free Resources") in exchange for basic contact details - typically your first name and e‑mail address.
Free Resources are delivered either (a) via an on‑screen download link immediately after form submission or (b) via an automated message sent to the e‑mail address you provided.
Free Resources are entirely free of charge. By requesting them you consent to receive informational and marketing e‑mails from The Vet Tribe. You may withdraw this consent at any time by clicking the "unsubscribe" link included in e‑mails.
Free Resources are licensed for personal educational use only. You must not reproduce, distribute, sell, or publicly share them without prior written permission from The Vet Tribe.
All disclaimers, intellectual‑property provisions, and limitations of liability contained in these Terms apply equally to Free Resources.

§5B Community Access

The Vet Tribe offers an online discussion space ("Community") where members can post questions, share cases, and interact with their peers.
Access terms:
a. New Course purchasers may receive complimentary Community access for a limited promotional period - typically three (3) or six (6) months - after which a recurring monthly subscription fee applies.
b. Subscription fees are billed in advance on a month‑to‑month basis and can be cancelled at any time via the "My Account" billing portal or by e‑mailing [email protected] at least 48 hours before the next billing cycle.
The Community is peer‑to‑peer. Although mentors and invited specialists may contribute, they are not required to answer every post, and response times are not guaranteed.
The Vet Tribe is not responsible for the accuracy, completeness, or suitability of any content posted by users. All information shared in the Community is provided "as‑is". You remain solely responsible for applying professional judgment before acting on any advice.
Code of conduct: You must
• treat all members with respect
• maintain client and patient confidentiality
• avoid posting defamatory, illegal, or promotional content
• not upload copyrighted material without permission
Breaches may result in post removal, temporary suspension, or permanent ban without refund.
Your Community subscription grants you a single‑user, revocable licence to access and participate. Sharing login credentials or projecting Community content to a group without prior written permission is prohibited and may trigger the enforcement measures described in §3.
Upon cancelling your subscription your access will continue until the end of the current paid term and will not renew thereafter. No prorated refunds are provided for partial months.
All disclaimers, privacy provisions, and limitations of liability in these Terms apply equally to the Community.

§6 Assessments & Certification

Each Course concludes with an online final exam.
The exam may be attempted up to three (3) times within the Access Window.
A passing mark of 70 percent is required.
Upon passing, the Client will be e‑mailed a PDF electronic certificate of completion, or it will be made available for download on the course Website. No physical certificates are issued.
Failure to pass the exam within three attempts or before the Access Window closes will forfeit certificate eligibility without refund.

§6A Professional & Medical Disclaimer

The Courses and all related materials are provided for educational purposes only. They do not constitute specific veterinary advice for any particular patient or situation.
Clinical decision‑making remains solely the responsibility of the attending veterinarian. You must exercise your own professional judgment and consider each patient’s unique history, presentation, diagnostic results, and welfare.
The Vet Tribe, its directors, employees, individual Course mentors, and any guest contributors are not liable for any loss, injury, claim, damage, or adverse outcome arising from the use or misuse of the information presented in any Course or in any free materials, newsletters, marketing content, social‑media posts, or other content published by The Vet Tribe.
Each Course is authored by one or more independent mentors. As a result, the structure, depth, and opinions expressed may differ between Courses. We do not warrant that the content in one Course will align perfectly with another, nor with any external guidelines or protocols.
By enrolling, you acknowledge that you understand and accept these limitations and will apply the knowledge gained responsibly and in accordance with local laws and professional standards.
Mentor responsibility - Each mentor is solely responsible for the accuracy, completeness, and legality of the content provided in their Course. If you believe content published by The Vet Tribe infringes your copyright, please send a detailed notice to [email protected]. We will respond within 14 days and, where appropriate, remove or disable the allegedly infringing material. The Vet Tribe will notify mentors of any corrections or updates required and may request timely amendments to ensure ongoing compliance with these Terms and current best practices.

§7 Prices & Payment Methods

Promotional codes - Only one discount code may be used per purchase; codes are non‑transferable and have no cash value.
Prices exclude any VAT, GST, or similar taxes levied outside Australia. You are responsible for remitting such taxes where required.
All prices are listed in United States dollars (USD) unless stated otherwise. Local taxes may apply based on your billing address.
The final price payable by the Client is the price displayed at checkout at the time of purchase.
Accepted payment methods:
• Credit / debit card (processed via Stripe)
• Apple Pay
• Google Pay
• PayPal (on request)
• Other methods expressly offered on the Website
Bank transfer is not offered due to high international fees.
Late Payment and Administrative Fees - If any payment is not received by the due date, The Vet Tribe may, without limiting any other rights, suspend your access to the Course and:
Require immediate payment of all outstanding sums due under the Contract;
Charge interest on overdue amounts at a rate of 2% per month (or the maximum permitted by law), accruing daily until payment is made in full;
Charge an administrative fee of USD 50 (or local equivalent) for any failed or reversed payment or for any manual intervention required to change payment methods, reissue invoices, or process payment disputes.

§8 Refunds & Cancellations

7‑Day Cooling‑Off Policy. The Client may cancel the Contract for any reason and receive a full refund within 7 calendar days of purchase, provided Module 2 has not yet unlocked.
To request a refund, the Client must send an e‑mail to [email protected] within the Cooling‑Off Period from the same e‑mail address used for purchase.
If approved, The Vet Tribe will process the refund via the original payment method within 14 Business Days. International banking delays may extend the appearance of the funds on the Client’s statement up to 30 days.
After Module 2 unlocks or after the Cooling‑Off Period expires (whichever comes first), no refunds are available.
Once a refund is issued, all access to the Course and any associated resources will be revoked immediately and cannot be reinstated under the original purchase.

§9 Intellectual Property

By posting content in the Community or sending submissions to us, you grant The Vet Tribe a worldwide, royalty‑free licence to host, display, reproduce, moderate, and - with your consent - repurpose that content for educational or promotional purposes. You represent that you own or have the right to post such content and that it does not infringe any third‑party rights.
All content on the Website and Platform, including text, graphics, videos, audio, and trademarks, is owned by or licensed to The Vet Tribe.
You receive a personal, non‑transferable licence to access the content for educational purposes only.
Reproducing, distributing, displaying, or creating derivative works from any part of the content without prior written consent is strictly prohibited.

§10 Gift Vouchers

The Vet Tribe may issue digital Gift Vouchers ("Vouchers") that can be redeemed for Course fees.
Vouchers are valid for 12 months from the date of purchase, are non‑refundable, and cannot be exchanged for cash.
A Voucher may be redeemed once only; any unused balance is forfeited.

§11 Data Protection & Privacy

Personal data is processed in accordance with the Australian Privacy Principles and our Privacy Policy, available on the Website.
Payment data is handled by third‑party processors such as Stripe or PayPal and is not stored on our servers.
You may request access to, correction of, or deletion of your personal data at any time by contacting [email protected].

§12 Limitation of Liability

We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including but not limited to natural disasters, government actions, pandemics, labour disputes, internet or hosting outages, or disruptions to the Teachable platform.
To the maximum extent permitted by law, The Vet Tribe will not be liable for any indirect, incidental, consequential, or punitive damages, or any loss of profits or data arising out of or related to your use of the Website, Courses, Community, or Free Resources.
Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.
The Website may contain links to third‑party sites or affiliate programmes. We are not responsible for the content or privacy practices of external sites. Some links may earn us a commission at no extra cost to you.

§13 Technical Support & Complaints

Technical support is available via [email protected] on Business Days.
Complaints should be submitted in writing to the same address with the subject line "Complaint". We aim to respond within 14 Business Days.

§14 Governing Law & Jurisdiction

These Terms are governed by the laws of Victoria, Australia. The parties submit to the exclusive jurisdiction of the courts of Victoria for any disputes arising under or in connection with these Terms.

§15 Final Provisions

We strive to make our digital content accessible and are actively working toward WCAG 2.1 compliance. If you encounter an accessibility barrier, please e‑mail [email protected] so we can improve.
Clauses relating to intellectual property, disclaimers, limitation of liability, governing law, and Community code of conduct survive termination or expiry of this Agreement.
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
These Terms constitute the entire agreement between you and The Vet Tribe and supersede all prior agreements or understandings.
Section headings are for convenience only and do not affect interpretation.
The Vet Tribe may assign or transfer its rights and obligations under these Terms without your consent. You may not assign your rights without our prior written permission.

Last updated: 2 July 2025

Functionality and Technical Requirements

Courses are delivered online via the Teachable platform. You must have a compatible internet-connected device, modern web browser, and sufficient bandwidth to stream video content. Digital materials may be subject to technical protection measures which prevent downloading, copying, or redistribution.

Access and Non-Discrimination

The Vet Tribe does not discriminate against customers based on nationality or place of residence within the European Union. If you are an EU resident, you may access and purchase Courses under the same conditions as other customers.

GDPR Rights and Data Transfers

If you are located in the European Union, your personal data is processed in accordance with the General Data Protection Regulation (GDPR). The legal bases for processing are:

Contract necessity for the provision of Courses you purchase.
Legitimate interests (for security, fraud prevention, and improvement of our services).
Compliance with legal obligations.
Consent, where required (for example, marketing communications).

Your personal data may be transferred to Australia, where our operations are based. Such transfers are performed in reliance on contractual safeguards consistent with GDPR requirements.

You have the following rights under GDPR:

The right to access your personal data.
The right to rectification of inaccurate data.
The right to erasure (“right to be forgotten”).
The right to restrict processing.
The right to data portability.
The right to object to processing based on legitimate interests.
The right to lodge a complaint with your local data protection authority.

To exercise any of these rights, please contact us at [email protected]