Privacy Policy

Last updated: 2 July 2025

The Vet Tribe Pty Ltd (“The Vet Tribe”, “we”, “our”, or “us”) is committed to protecting your personal information and complying with applicable privacy laws, including the Australian Privacy Principles and the EU General Data Protection Regulation (GDPR) where applicable.

This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our website, services, and courses.

1. Who We Are

Data Controller:
The Vet Tribe Pty Ltd
ABN 35 653 397 865
Level 5, 150 Albert Road, South Melbourne VIC 3205, Australia
Email: [email protected]

2. What Personal Data We Collect

Depending on how you interact with us, we may collect:

  • Identity and Contact Data: name, email address, mailing address, phone number, professional qualifications, employer, country.
  • Account Data: username, password, course enrolment records.
  • Transaction Data: payment confirmation details (we do not store full credit card numbers).
  • Technical Data: IP address, browser type, device identifiers, and usage logs.
  • Marketing Preferences: your opt-in or opt-out status.
  • Communications: records of your interactions with us, including support requests and community posts.

3. How We Collect Data

We collect data when you:

  • Register an account.
  • Purchase a course or subscription.
  • Complete forms on our website.
  • Download free resources.
  • Communicate with us by email or through the platform.
  • Participate in our online community.

We may also collect data automatically through cookies and similar technologies. See our Cookie Policy for details.

4. Purposes and Legal Bases for Processing

Under the GDPR, we rely on the following legal bases:

  • Contract Necessity: to process your orders, manage your account, deliver courses, and provide support.
  • Consent: where you opt in to receive marketing emails or newsletters.
  • Legitimate Interests: to improve services, secure our platform, prevent fraud, and understand how our content is used.
  • Legal Obligations: to comply with tax, accounting, and regulatory requirements.

5. Data Transfers Outside the EU

Your personal data may be transferred to and processed in Australia and other jurisdictions outside the European Economic Area (EEA). We ensure appropriate safeguards are in place, including reliance on contractual clauses approved by the European Commission.

6. How We Share Your Data

We may share your data with:

  • Payment processors (e.g., Stripe, PayPal).
  • Hosting and platform providers (e.g., Teachable).
  • Professional advisors (e.g., accountants, legal counsel).
  • Authorities or regulators where required by law.
  • Other third parties with your consent.

We never sell your personal data.

7. Data Retention

We retain your personal data only as long as necessary to:

  • Fulfill the purposes described in this policy.
  • Comply with legal and tax obligations.
  • Resolve disputes.

If you delete your account, we will retain limited records as required by law or for legitimate business purposes.

8. Your Rights (EU Residents)

Under GDPR, you have the right to:

  • Access your personal data.
  • Rectify inaccurate or incomplete data.
  • Request erasure (“right to be forgotten”).
  • Restrict or object to processing.
  • Data portability (receive your data in a machine-readable format).
  • Withdraw consent at any time (for processing based on consent).
  • Lodge a complaint with your local supervisory authority.

To exercise any of these rights, email: [email protected]

9. Security Measures

We take appropriate technical and organisational measures to protect your personal data, including:

  • Encryption of data in transit.
  • Secure hosting infrastructure.
  • Access controls and authentication.
  • Regular security monitoring.

However, no online service is 100% secure, and you use the site at your own risk.

10. Contact Us

If you have questions or concerns about this policy, contact:

The Vet Tribe Pty Ltd
Level 5, 150 Albert Road, South Melbourne VIC 3205, Australia
Email: [email protected]


Cookie Policy

Last updated: 2 July 2025

1. About This Policy

This Cookie Policy explains how The Vet Tribe Pty Ltd (“The Vet Tribe,” “we,” “our,” or “us”) uses cookies and similar technologies on our website [www.thevettribe.com] (the “Website”) and the Teachable learning platform (the “Platform”).

By continuing to use our Website, you consent to our use of cookies as described in this policy, unless you disable them.

2. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. Cookies help us:

  • Recognise your device.
  • Remember your preferences.
  • Analyse site traffic and usage.
  • Improve the security and performance of our Website.

Cookies can be:

  • First-party cookies: set by The Vet Tribe.
  • Third-party cookies: set by other services we use (e.g., analytics providers).

3. Types of Cookies We Use

a) Strictly Necessary Cookies
These cookies are essential for the operation of the Website and the Platform. They enable core functionality such as:

  • Logging into your account.
  • Secure checkout and payment.
  • Managing your session.

You cannot disable these cookies through our cookie preferences tool.

b) Performance and Analytics Cookies
These cookies collect information about how visitors use our Website. For example:

  • Which pages are visited most often.
  • Whether users get error messages.

We use this information to improve how the Website works. We may use services such as Google Analytics.

c) Functional Cookies
These cookies allow the Website to remember your preferences, such as:

  • Language settings.
  • Login details (if you choose “Remember Me”).

d) Targeting and Advertising Cookies
These cookies are used to deliver advertising relevant to your interests. They may also limit how often you see an ad and help measure the effectiveness of campaigns.

You will be asked for consent before these cookies are set.

4. Third-Party Cookies

We may use third-party services that set cookies on your device, including:

  • Teachable: our learning platform.
  • Google Analytics: to track website usage.
  • Facebook Pixel: to measure marketing performance.
  • YouTube/Vimeo: to display embedded videos.

These third parties may use cookies in accordance with their own privacy policies. We recommend you review their policies for more information.

5. Managing Cookies

You can control and manage cookies in several ways:

  • Cookie Banner: When you first visit our Website, you will see a banner asking you to accept or reject non-essential cookies.
  • Browser Settings: Most browsers allow you to refuse or delete cookies. Instructions can usually be found in your browser’s Help section.
  • Opt-Out Tools:
  • Google Analytics Opt-out: https://tools.google.com/dlpage/gaoptout
  • Network Advertising Initiative: http://optout.networkadvertising.org/

Please note that disabling certain cookies may affect the functionality of the Website and Platform.

6. Updates to This Policy

We may update this Cookie Policy from time to time. We will notify you of any material changes by posting the new policy on our Website and updating the “Last updated” date above.

7. Contact Us

If you have questions about this Cookie Policy, please contact us at:

The Vet Tribe Pty Ltd
Level 5, 150 Albert Road, South Melbourne VIC 3205, Australia
Email: [email protected]