Good to know
Frequently asked questions
Are the lessons live?+
No. After five years of running online courses, we know vets and students prefer to study
when it suits them. All teaching is pre-recorded video (5–20 min each) grouped into weekly modules (about 2h
per module) — which also avoids time-zone clashes and 5 a.m. alarms.
Do I get all modules at once?+
No. Modules release gradually so you have time to absorb each topic. Module 1 unlocks as soon
as you enrol, then a new module every 7 days from your enrolment date. You keep access to all content for 6
months in total, so you can revisit videos and resources as often as you like.
Will I have contact with the mentor?+
Yes. You'll be part of The Vet Tribe Community — on our website or through the app — where
you can ask questions and get answers from mentors and the wider community. Whether you're stuck on a case or
just want to share your progress, you won't be learning alone.
Will I get a certificate after completing the course?+
Yes. To earn your certificate, you'll need to pass the online exam with a score of 70% or
higher. Your personalised certificate is issued once you've met that requirement.
How long do I keep access to course materials?+
You'll have full access to the course for 6 months from the day you sign up. Learn at your
own pace, revisit modules, and stay connected the whole way through.
The videos sound quiet — what can I do?+
Some browsers default to 30% volume. Click the speaker icon in the lower-left of the player
and raise the level. If that doesn't help, clear your browser cookies, check your device's audio settings, or
try another device or headphones.
Can I log in from multiple devices?+
Your purchase is for one person. The system flags simultaneous log-ins, and misuse may lead
to your account being suspended.
Can I download all the materials?+
All PDFs, workbooks and documents can be saved locally. Videos can't be downloaded — this
protects the content from piracy.
Should I print the workbook?+
Highly recommended. Many vets find it easier to write notes by hand, but you can just as
easily use the PDF alongside your own digital or paper notebook.
Is the exam live?+
The exam is hosted on our online platform. Once it unlocks, you can start anytime and
complete it at your own pace. You'll need 70% or higher to pass and receive your certificate.
Do I get complimentary access to The Vet Tribe Community?+
Yes. When you join a course, you get free access to The Vet Tribe Community for 6 months.
After that you can choose to continue or leave — no pressure, cancel anytime.
What if it's not the right fit?+
We've got you. If you decide the course isn't for you, just email us during the first week
after enrolling — before Module 2 unlocks — and we'll give you a 100% refund, no questions asked.
Can I split my payment?+
Split your payment at no extra cost. Get started by paying half the course fee today; the
second half is automatically charged a month later. No interest, no hidden fees — just an easier way to make
the course accessible.